Once the purchase has been completed, the voucher will be sent automatically by email to the buyer and the recipient will receive a confirmation email. If you do not receive it within a few minutes, please check your spam folder or contact us at recepcion@medanohotel.com.

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This gift voucher cannot be returned or refunded. In case of an error in the recipient’s details or in the message, please contact us at recepcion@medanohotel.com so that we can make the necessary correction. The voucher is valid for 12 months from the date of purchase.